American Power Conversion support is :hs:

Discussion in 'OT Technology' started by Jerboy, Aug 17, 2004.

  1. Jerboy

    Jerboy Guest

    I asked them if there was anything I could do to get more out of my older battery backup and their typical response is:

    "Unfortunately, our old unit doesn't support that feature, we recommend that you trade the old unit into us and spend $330 on a new unit. You get a trade in discount on a unit that's normally $430"

  2. DatacomGuy

    DatacomGuy is moving to Canada

    Oct 14, 2002
    Likes Received:
    Tampa, FL
    Yeah.. I deal with them almost daily.. their customer service AND tech support is quite possibly the worst in the world.

    Example.. I was awarded an APC spec'd project that equaled over 1.2 mil worth of APC products including cabinets, backup's, and cabinet cooling and a/c devices.. It took over 5 phone calls just to get them the order..and another 5 or 6 phone calls just to get tracking numbers..and another 5 or 6 phone numbers to fix THEIR mistake.. it was a nightmare...

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