CAR SRS Audi dealer sold me a CPO with damage, refuses to fix.

[TopGun113]

Last year I bought a CPO Audi SQ5 with 7k miles. Turns out it was damaged when I took delivery, now needs over $1k of work, and the dealer is saying “sorry can’t do anything for you.”

I have pictures from the purchase date that show it was damaged.

I’m escalating to Audi of America but having trouble getting through (hold times exceed an hour) and I read they take weeks to get anything done.

Do any of you car guys have advice? I’m not averse to suing them but don’t want it to come to that because I’d lose money.

Edit: Update, Audi of America covered it for me like a week after I made this thread.

 

[TopGun113]

Didn’t want first post to be so long; additional details below.

Sometime several weeks after purchase (don’t really remember when) I was washing the car and noticed the tail light had a crack. It’s barely visible, but sure enough can be seen in the pictures I took when I bought it.

I think they sold me a clean-carfax ( ) CPO car that was in a fender-bender that they fixed themselves.

I more or less forgot about it because it was so minor and we were just entering covid lockdown.

The car went in for scheduled maintenance on 12/19 and they ran it through their scratch-o-matic carwash. That evening the lights quit working with a warning light and trouble code. Then I noticed an inch of water in the light housing. This was the first I had any trouble. I had no idea the damage was more than cosmetic.

 

[Marty]

Nice details, Scottwax.

 

[popey]

Escalate up for sure

 

[popey]

Email documentation to Audi usa

 

[fuqxyu]

Trade it in for a model Y
Problem solved

 

[Marty]

Lol you posted the details when I posted. Yeah escalation is the path here. Also just lean on the warranty and stuff.

 

[tommylightning]

A year ago and you didn’t notice it until now. Does the CPO cover the light housings? Could be a seal. Other than that...if you didn’t notice any damage or repair at delivery then you don’t have a case. If you noticed anything at delivery and documented it you might have something. You could have found damage at delivery and refused the car.

 

[couchlock]

Lol you’ve had it for a yearand ur just now bitching?

@Do it To it pls take care of this mans

 

[ashzero]

Yea I mean, you drove it off the lot like that, not sure what kind of recourse you have but curious what the outcome will be

 

[60druidgurubash]

is there some rule about cpo not having any kind of body damage? it was visible to you and you looked the car over and purchased it. complaining about an issue a year later is pretty silly

 

[TopGun113]

Yes, I admittedly should have taken it back as soon as I noticed.

 

[jsilas]

Your dealership staff are being cunts. Definitely escalate to AoA - they'll get you sorted out.

 

[NiggaPHX420]

Use twitter.

Tag @Audi

Lay out your details politely and thoroughly as you've done here.

Mention that you've only taken it to twitter because the dealer wants nothing to do with you, and the customer service phones are an hour+ wait.

 

[Platinum_Thunder]

Trade it in for a model Y
Problem solved

Then both taillights can be filled with water

 

[FDT]

waiting a year

 

[Twinsen]

Better be glad you had pics from when you picked it up. Otherwise you would be SOL. Still gonna be a hard battle because they could possibly say the crack got worse over the course of the year... Good luck!

 

[FDT]

Then both taillights can be filled with water

 

[sp00n155]

Use twitter.

Tag @Audi

Lay out your details politely and thoroughly as you've done here.

Mention that you've only taken it to twitter because the dealer wants nothing to do with you, and the customer service phones are an hour+ wait.

This. Use social media as a tool, but don't go ballistic from the start. You'll get taken care of. Tag any corporate affiliate of Audi/Audi of America

 

[hoody]

waiting was not smart

 

[Leonard Washington]

A year ago and you didn’t notice it until now. Does the CPO cover the light housings? Could be a seal. Other than that...if you didn’t notice any damage or repair at delivery then you don’t have a case. If you noticed anything at delivery and documented it you might have something. You could have found damage at delivery and refused the car.

.

you are playing a game of he said she said at this point.

 

[phat🐄]

Do you have the pink sheet when you got your car ? Did it say anything about outstanding work ?

 

[JohnnyBeagle]

CPO doesn't mean no accidents ever

It's "the accident it was in fell below our damage limit and the repair is good enough"

Good job waiting so that you have essentially no remedy other than what your dealer of Audi America feel like giving you.

 

[saabguy]

@siflnolly get in here

 

[fuqxyu]

Then both taillights can be filled with water

good point