My story: The comapny i work for created an accounting software that runs on SCO Open Server, the company has bee active since 1983 with major and minor upgrades along the way. We have people still using WYSE Terminals and Special IX / Digi boards to print via serial networking and most now have an up-to-date network of computer, printers, print servers, etc. We do NOT support Windows issues i.e. spyware viruses and other user caused problems. What i do here is hardware support and installation on site, install printers that are on serial/print servers/ and shared off windows machines. Support barcode scanners, install telnet emulators, etc. My jiffy is that now Microsoft will stop supporting windows98 http://www.microsoft.com/windows/support/endofsupport.mspx And a lot of our clients still use it, i always slip into the conversations that they should upgrade their machines but they all have the mentality, which i can agree with: if it works why change it? My question is this: Ethically speaking should i still support printers, barcode scanners being installed on windows 98, ME machines even if they encounter problems? We have 400 clients across Canada and time is an issue for us, we DON'T want to spend longer than 20 minutes on the phone troubleshooting anything from software to hardware. Sharing a printer in Windows and then calling us to configure to work in UNIX takes a matter of 6-7 minutes tops! An example of this issue is a client, who uses windows xp without SP1 was having issues with a coupon printer connected via serial cable and i told him that he needs to do his updates cause i was positive and to this day i still am that that's what the problem was. Everytime he rebooted his machine he would lose his configurations. I told him i will no longer help you with this issue cause you failed to comply to what i asked, i've installed 100's of these printers this way and yours is the only one that's giving me the problem. We test every piece of hardware before it leaves here, which is what i did with that coupon printer, and we leave 2 sample invoices in there to prove it works. Mind you this was on Windows XP, i can't imagine how much heartache and bitching we're gonna have from clients 2-3-4-5 years down the line who are still on win98 having printer issues. Where do i draw the line ethically, do i tell them sure i'll try and help you resolve the issue even if it takes 2 hours or do it just say sorry, Microsoft no longer supports it so neither do we. I know my boss will have the final say but i'd like to know what you guys think.