found that any saved document, pdf, doc, xls, txt, etc launched from C:\ or a network drive will hang and sometimes crash explorer if you attempt to do other things while it's launching. The time it hangs varies but is on average a minute give or take. If you open the application and then go to file > open, point to the file, the program will open the saved file just fine from within the aplication. Ran system file checker reset all folder views restored advanced defaults on folders ran cleanup.exe Doesn't appear to have spyware issues as it was just imaged a couple weeks ago and I may have ran a scan...can't remember The problem is not user specific. Logged in as admin the problem occurs as well. Might need to have someone reimage her but that's my last resort.