...and he said, "I'm sorry, I can't reschedule this appointment for you because you've canceled so many times." I told him I'd call him back. Last week my wife was sick. This week I'm the sick one. We've had to call him to reschedule twice including today. He then said that the video he gave us is final and that he could no longer "cancel appointments with other customers to make room for you only to have you cancel appointments." The fuck? Either he thinks I'm beyond stupid to believe he's canceling other appointments or he's beyond stupid and actually doing something like that. What I was supposed to get: (1) BR disc of our wedding in 720p (2) DVD's of our wedding (1) Wedding video that is edited properly I have 1 DVD that doesn't play right and that is edited incorrectly. Apparently, some people don't appreciate when people like my wife and I decide to keep our germs to ourselves. Looking back, we should have gone in and given him this nasty cold. I'd like to know how you guys think I should approach this situation when I call him tomorrow. I'm planning on saying, "I know this is getting dragged out and we both want this project finished, so let's make one final appointment, finish this up, and get on with our lives." Edit: I'd get the raw footage from him myself (3 hours off of 2 cameras, so 6 hours total), but it is all in hi-def and takes up roughly 9 mini-dv's at $25/each. On top of that, I'd have to spend time editing it properly, which is what I paid this guy to do.