My mom's Macbook Pro got something heavy dropped on it and the screen cracked. A replacement was going to be $900. I planned on getting her a refurbed Macbook for $850 for Xmas, but she went out and bought a Vista Toshiba. Its not a bad computer, its like a plastic macbook pro and I prefer the keyboard to an apple. But... ever since we got her the Apple, I have never had to fix her computer, and I've never gotten a support call. For real. It just works. Now we're back to the twice a day, "I can't make the computer do this!" calls. She's having AIM trouble. She has email trouble. She has Flash trouble. She doesn't know what to install or not install. She gets lost between Firefox and Vista. She can't find her downloads. On and on. It costs me billable time to help her. And it drives me fucking crazy. I'm going to end up having to buy her a macbook just to recoup my billable time. It will literally pay for itself. Say what you want about Apple vs. Windows... for computer retarded moms... Microsoft costs a ton of fucking time/money. Just... god damn. I hate trying to explain shit to people on the phone about PCs. Drives me crazy.