Ok, my laptop (dell latitude, maybe 8 months old) starts up fine, etc. Anytime i try to run anything internet-related, or any virus scan tool, or any other application for that matter, nothing happens. it just acts like its about to open something, then just stops suddenly. all i notice is that theres 4-6 instances of svchost running in my task manager. theres also the SAHAGENT which i know is some sort of spyware, which ive attempted to remove a million times. And its not like i can just run a virus scanner and get rid of it, it wont let me! haha. PLEASE PLEASE PLEASE help me. I NEED to use it for work, i have VERY important documents on this computer and i would LIKE to avoid formatting and reinstalling, but will do so if i have to. thank you a million in advance.