People who text you instead of emailing you about work-related questions

Swiftie

not a troll account
Jun 4, 2004
49,816
OKC
i can see why they would text you. probably have a month long backlog of emails.
 

Wolf

devastatingly foppish
OT Supporter
Mar 23, 2003
117,777
San Jose, CA
The fucking worst is when they ping you on slack:

Them: Hi, Wolf
Me: Hi
Them: Quick call?
Me: .....
Me: What's up?
Them: I have a question about xyz
Me: Sure, what's the question?
Them: Can we have a call?
Me: :mad:

Just type your damn question into the chat!!!!!
For some reason these fuckers ALWAYS want to have calls about shit instead of sending an email or Slack chat. My suspicion is they don't want a written record of the conversation.
 

amill94

OT ELITE iirc
OT Supporter
Oct 5, 2003
42,886
The fucking worst is when they ping you on slack:

Them: Hi, Wolf
Me: Hi
Them: Quick call?
Me: .....
Me: What's up?
Them: I have a question about xyz
Me: Sure, what's the question?
Them: Can we have a call?
Me: :mad:

Just type your damn question into the chat!!!!!

This and people who type a question into the subject line of an email without text in the body make me fucking rage.
 
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mollywhop

mollywhop

Dick was moist as fuck
OT Supporter
Feb 13, 2020
37,515
Blue Ridge Mountains
The fucking worst is when they ping you on slack:

Them: Hi, Wolf
Me: Hi
Them: Quick call?
Me: .....
Me: What's up?
Them: I have a question about xyz
Me: Sure, what's the question?
Them: Can we have a call?
Me: :mad:

Just type your damn question into the chat!!!!!
For some reason these fuckers ALWAYS want to have calls about shit instead of sending an email or Slack chat. My suspicion is they don't want a written record of the conversation.

slack fucking sucks

what's worse is having slack, basecamp, smartsheet, etc. and not just a single repository/communication platform
 
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the_antsy_honda

This is the story of a little ship...
Dec 17, 2001
77,181
California
The fucking worst is when they ping you on slack:

Them: Hi, Wolf
Me: Hi
Them: Quick call?
Me: .....
Me: What's up?
Them: I have a question about xyz
Me: Sure, what's the question?
Them: Can we have a call?
Me: :mad:

Just type your damn question into the chat!!!!!
For some reason these fuckers ALWAYS want to have calls about shit instead of sending an email or Slack chat. My suspicion is they don't want a written record of the conversation.

Eh, a lot of times it's easier to have a normal conversation than type shit out. Especially if you're confused about something and not really sure what you're trying to describe.

Like when my mom texts me technical shit, just fuckin call me because you definitely don't know what you're talking about, so let me talk you through it.
 
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Wolf

devastatingly foppish
OT Supporter
Mar 23, 2003
117,777
San Jose, CA
This and people who type a question into the subject line of an email without text in the body make me fucking rage.
Or even when they raise a JIRA ticket:

Subject: Deployment not working
Description: Our application deployment is failing for the past 3 days, please assist.

Doesn't include the name of the application, doesn't include a link to the deployment logs, doesn't even include the error message that the job is failing with.
Just "our application".

I swear to god, everyone should be required to work help desk for a year so they understand what it's like to work from customer tickets and experience the frustration of getting a ticket with no details provided. :mad:
 
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mollywhop

mollywhop

Dick was moist as fuck
OT Supporter
Feb 13, 2020
37,515
Blue Ridge Mountains
Theres no way 90% of that is actually directed to you
a good bit of it is automated messages (from basecamp for example when there is a discussion going on about a particular project) and maybe 10-15% are group e-mails but I get an obscene amount of email a day that requires individual responses, it's rough dude
 

Swiftie

not a troll account
Jun 4, 2004
49,816
OKC
Or even when they raise a JIRA ticket:

Subject: Deployment not working
Description: Our application deployment is failing for the past 3 days, please assist.

Doesn't include the name of the application, doesn't include a link to the deployment logs, doesn't even include the error message that the job is failing with.
Just "our application".

I swear to god, everyone should be required to work help desk for a year so they understand what it's like to work from customer tickets and experience the frustration of getting a ticket with no details provided. :mad:
It's almost as if the end user has nearly no technical expertise
 

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