ART Sigma Customer Service - holy shit

[Marix]

Sent back a lens (cheap 70-300 4-5.6 DG Macro) for repair on Monday afternoon. The focusing was broken and it just whirred and vibrated but didn't move.

Received an email on Tuesday saying that they had accepted the item for repair. Today (Thursday afternoon) I got a knock on the door and it's back! 3 days... that's mental

They even cleaned everything, tightened the zoom ring (no zoom creep any more) and the focusing even seems faster.

I have a 10-20 with glitchy focusing that I didn't want to be without for weeks, but I'm definitely going to send it in for service/repair now since it only takes a few days

 

[quid]

 

[Prison Mike]

This will make me feel better about ordering a 85 1.4 from them later.

 

[tun]

I heard they just remove your lens serial number and just put it on a new lens

 

[Marix]

I heard they just remove your lens serial number and just put it on a new lens

lol, even better. New lens!

 

[Goontz]

Nice. I've heard good things about their service.

 

[smaug]

what about tamron?

 

[jigelow]

what about tamron?

I don't think they would've fixed his Sigma lens nearly as quick.

 

[1992 240SX]

I went to Sigma in NY when I lived there. It was for my friend's 50 1.4 that was having focusing issues. I think it took them like 1 or 2 days to fix and they were super polite. I'll def. get the 85 1.4 as soon as I get a steady job out here.

 

[AbortionSurvivor]

which sigma location did you send it to?

 

[Marix]

which sigma location did you send it to?

I'm in the UK so there's only one service centre

 

[Cesium]

Wirelessly posted via wap.offtopic.com (Opera/9.80 (J2ME/MIDP; Opera Mini/5.0.19693/23.370; U; en) Presto/2.5.25 Version/10.54)

I sent a 30 f/1.4 to their ny location before. Took 3 weeks but came back working better. No bad experience but nothing amazing either.