ART Sigma Customer Service - holy shit

Marix

OT Supporter
May 23, 2006
27,969
Sent back a lens (cheap 70-300 4-5.6 DG Macro) for repair on Monday afternoon. The focusing was broken and it just whirred and vibrated but didn't move.

Received an email on Tuesday saying that they had accepted the item for repair. Today (Thursday afternoon) I got a knock on the door and it's back! 3 days... that's mental

They even cleaned everything, tightened the zoom ring (no zoom creep any more) and the focusing even seems faster.

I have a 10-20 with glitchy focusing that I didn't want to be without for weeks, but I'm definitely going to send it in for service/repair now since it only takes a few days
 

1992 240SX

New Member
Jan 10, 2004
2,574
Long Beach, CA
I went to Sigma in NY when I lived there. It was for my friend's 50 1.4 that was having focusing issues. I think it took them like 1 or 2 days to fix and they were super polite. I'll def. get the 85 1.4 as soon as I get a steady job out here.
 

Cesium

OT Supporter
Nov 25, 2004
11,661
Colorado
Wirelessly posted via wap.offtopic.com (Opera/9.80 (J2ME/MIDP; Opera Mini/5.0.19693/23.370; U; en) Presto/2.5.25 Version/10.54)

I sent a 30 f/1.4 to their ny location before. Took 3 weeks but came back working better. No bad experience but nothing amazing either.
 

Users who are viewing this thread

About Us

  • Please do not post anything that violates any Local, State, Federal or International Laws. Your privacy is protected. You have the right to be forgotten. Site funded by advertising, link monetization and member support.
OT v15.8.1 Copyright © 2000-2022 Offtopic.com
Served by fu.offtopic.com

Online statistics

Members online
474
Guests online
70
Total visitors
544

Forum statistics

Threads
369,425
Messages
16,882,824
Members
86,873
Latest member
vitalesan