TECH taking a contract supporting mac's when you are a pc guy. crazy?

Spinkick

Well-Known Member
Apr 1, 2002
27,920
MI
So I have a potential client that runs mostly macs. I'm mostly a pc guy and have around 13 years consulting expirience doing so. I have run mac os x before, and can understand the os; so the question is, how hard is it to support macs? Am I going to run into much trouble if i take this contract? I feel as though I'm a technical person and my pc consulting is pretty successful. What do you think? I cannot say no to money in front of my face.

PS: Picked up a refurbbed macbook pro to learn on and get a feel for the OS. What is everyoens oppinion on apples refurb program?

PPS: Calling a tech support desk a genius bar is fucking retarded.
 
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Spinkick

Well-Known Member
Apr 1, 2002
27,920
MI
psychedelicbeat said:
if you're not certified to do it, why do you insist on doing it

you're gonna fuck over the client

I think because of my long time expierience with the consulting business I do, that I should be able to work through it. I may check out a class, as suggested.
 
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Spinkick

Well-Known Member
Apr 1, 2002
27,920
MI
boomdaddy246 said:
Get yourself mac certified. They have a 5 day on site class, and they have a 5 day class you can go out to California for.

not bad, through apple?
 

Euclid

New Member
Apr 19, 2004
8,128
Nashville, TN
I think it's kind of shitty if you allow the client assume that you have experience with the platform when you don't. They deserve to know what they are getting into, and that you'll basically be learning-as-you-go. Especially if you're getting paid by the hour for this work.
 

boomdaddy246

New Member
Mar 25, 2007
412
Orlando, FL
Spinkick said:
not bad, through apple?
Yea, both classes are through Apple. The on-site one sends someone out to you, but the one in California......you go to Apple headquarters. I know a couple people who went to it, they said it was amazing. They give you a computer, a video camera, and a camera and tell you to make a short movie, a photo album, and present them, all the while you're learning the ins and outs of the software and the hardware. :bowdown:

Oh and as a going away present they all got Macbooks.

http://train.apple.com/certification/
 

Chadder007

OG Diamond Member
Oct 5, 2001
17,678
Atlanta, GA
Euclid said:
I think it's kind of shitty if you allow the client assume that you have experience with the platform when you don't. They deserve to know what they are getting into, and that you'll basically be learning-as-you-go. Especially if you're getting paid by the hour for this work.


:werd:
 

neonwheels

New Member
Sep 23, 2003
107,214
Indianapolis
I was just offered a System/Server Admin job overseeing 100 Mac's, and a few XP boxes...

I have no server experience, they didn't have a problem with it, but I still disclosed that tidbit of information.

I do have my Help Desk Cert, I'll be Desktop and Portable certified in 2 weeks, so I have the experience to be the sys admin and more than enough experience for the XP boxes...

Long post short, you should probably disclose that bit of information to them first.
 

hurleyint1386

Someone has sand in their vagina
Jan 6, 2005
3,646
Rochester, NY
Euclid said:
I think it's kind of shitty if you allow the client assume that you have experience with the platform when you don't. They deserve to know what they are getting into, and that you'll basically be learning-as-you-go. Especially if you're getting paid by the hour for this work.
+1

I work at an IT company, and I do Macs and PCs, but my boss is more of a PC guy. He never says that he himself can provide support, he makes it clear that any Mac related troubleshooting would be passed right along to me.

If you tell them that you don't yet have the experience, would they continue with the deal? If so, go for it. If not, then don't do it.
 

agent0068

OT Supporter
Jun 28, 2002
39,912
if you lie to the customer and take it on and inevitably can't provide the same level of service that you do for PCs, i think your reputation will take a hit, which to me, isn't worth it.
 
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Spinkick

Well-Known Member
Apr 1, 2002
27,920
MI
Yeah, I wont lie about it. If they have an xserve or something like that I will tell them I havnt worked on them. I have however, supported desktop mac's.
 

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