GUN Taurus/Rossi customer service SUCKS!

Discussion in 'On Topic' started by john in jax, Jan 16, 2009.

  1. john in jax

    john in jax New Member

    Nov 17, 2008
    Likes Received:
    Jacksonville, FL
    For those of you that don't know Taurus and Rossi are both actually a company called Braztech and their customer service is the worst I have ever encountered.

    I bought a used .22/.410 youth combo for my kid in September. It was missing the rear sight, but I thought "that can't be hard to replace" . . . Oh I was so wrong!

    Been calling them once a month since September trying to confirm and/or check on the order and the dumb ass customer service people are worthless. Here we are 4 months later and I had to place the order yet again, because there was no record of it in the system and they had none in stock.

    FWIW calls to Numerich, Brownells, Midway and a few other parts houses have assured me that the rear sight is Baztech specific and I have no other choice but to grovel and beg for it from them.

    I will NEVER, ever touch a Taurus/Rossi again this crap is unforgivable.
  2. minus

    minus Damn you, Damn the Broccoli, and Damn the Wright B

    Aug 24, 2001
    Likes Received:
    This is why I had my local smith do the trigger work on my PT1911. They offered to send it back and have Taurus do the work with factory parts under warranty. I paid 150 for them to do it and I am glad they did.

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