I have an LG Voyager through Verizon, and I've had it replaced 5 times... well, finally after complaining to a manager about it, they offered me a new phone... I opted to just go with another Voyager, but brand new instead of one of the usual refurbished models. The manager let me take the new box with the new battery, charger, manuals, cables, and CD and all that. However, one of the other employees got all bent out of shape about it and threatened to complain about it or something... so what is the deal with this policy? Are you supposed to get a brand new phone? or just a different phone? and do you get the box and all that?