While test driving a friends spare phone, I lost/had stolen my beloved e715. Although all my ringtones and pics were gone, I wasn't too worried because I had "invested" in T-mobiles ASURION insurance. After following all their steps including filing a police report, the fuckers deny my claim. First Asurion rep tells me it's because I've been using a phone after the loss. I explain the situation and she passes me back to t-mobile to clear it up. Next Asurion supervisor tells me that they're denying the claim because I didn't lose my sim card with the phone, WTF? After I explain the situation, she tells me (and this is a paraphrase) "fuck off." T-mobiel retentions tells me the same thing. So I either have to buy a brand new phone or switch providers. Thank God I'm out of contract. Cliffs, phone lost/stolen, happy because I have insurance, insurance bends me over, I am fucked.