10-15 users. 13 client systems 2 servers( runing citrix 2003 domain, sql server quickbooks, DNS DHCP all that good stuff) Anal on security since we keep classifed weapons drawings and cad files on it... I have less then a hour turn around time on any issues we have, I make sure daily backups are ran and that weekly off site back ups are done. when its said it done I put in 15 hours a week most of the time... We have never had any serious issues.. the one we have had a router had a software issue and locked me out( I live 1:30 away) so I made a midnight drive down and fixed it before they opened in the morning.... as of right now.. I charge them 900 a quarter.. what would you charge them I am thinking about uping it to 1000 a month since we have grown from 4 systems to 13 and my work load has grown quite a bit... So what would you do in my shoes?